TERMS AND CONDITIONS

These Terms & Conditions, Subscription and Service (“Terms”) are a legal agreement between you (“you”, “they”, or “your”) and The Australian Olive Oil Soap (“TheAOOS”, “we”, “us”, or “our”).

Carefully read the terms and conditions of this agreement and our Privacy Policy. By accessing or using our website, signing up for the subscription services and clicking the ‘submit’ button to signify acceptance of these terms, you are agreeing to be bound by and are becoming a party to this agreement and subject to our Privacy policy, as such terms may change from time to time. If you do not agree to all of the terms of this agreement and our Privacy Policy, please do not purchase any products and do not use this website.

We reserve the right to change the terms of this agreement in the future and any changes will apply to the purchase of any products after the date of such change.

The Products

Our soaps and our body products are handmade in Melbourne, Australia. We believe in the nutritional benefits of the ingredients we use. We believe that natural products are milder, healthier and more gentle on skin.

The ingredients are from Australian farms or sourced from the local business. Please read the ingredient list before placing a purchase. There is nothing hidden. 

If you are allergic or sensitive to any ingredients in our products, they may cause irritation, even natural ingredients may cause sensitivities. Everyone is different, our body is different, we cannot guarantee you will not get any reaction or irritation.

Please do not place an order if you got any allergic or reaction to any of the ingredients of our products. If you are unsure about the allergies you have and still love to try our lovely handmade products, always try an allergy patch test and if at anytime irritation occurs, discontinue use of the products. 

The Australian Olive Oil Soap is not responsible for any individual reaction to any particular ingredients. All products are list with full complete ingredients. People with sensitivities to any listed ingredients should not use the product. 

All of our advice about the use of the product is information only. We do not aim or intend or meant to substitute professional advice to diagnose, treat, cure or prevent any disease or health condition. Please always consult your doctor or qualified health professional should you have any concerns and always consult with your doctor before changing any medications or healing practices.

 

Payment

We accept all major credit cards including Visa, Master Card and American Express. You might use PayPal or Shopify Payments. All payments are processed using secure checkout.

Your privacy is important to us. We do not store credit card numbers.

GST

We collect GST of 10% on the products we sell and it's included on the price you paid. 

The Stock Availability

Our products are handmade fresh so sometimes there is a shortage of ingredients supply, there would occur stock unavailable. Our Castile 100% olive oil soap is very delicate, it took more than 6 months to complete the whole making process so sometimes there will be a delay with stock refillable.

Product Storage & "Best used by" dates

Our products should be stored in a cool dry place (below 28 celsius degrees), away from direct sunlight. We use vitamin E as natural preservatives for our products, there is no synthetic preservatives added. So we recommend that "the best used" by dated on our product packaging. 

Even our soaps are tested safe to use after 4 years - we recommend that you should use them within 2 years from the MFG dated on packaging.